This Refund Policy governs refund eligibility for subscriptions and services related to ETL infrastructure, AI-powered data transformation, analytics services, and API delivery solutions.
1. Refund Eligibility
Customers may request a refund within fifteen (15) days from the date of initial purchase or service activation. Refund requests must be submitted in writing through the official support channels.
2. Service Usage Review
Because the service includes infrastructure provisioning, ETL processing, AI/LLM transformation workflows, and API delivery, all refund requests are subject to service usage review. Refunds may be reduced or denied where the service has been materially used.
3. Non-Refundable Usage
Refunds will generally not be granted after significant processing activity has occurred, including but not limited to infrastructure deployment, active ETL execution, API consumption, custom configuration work, or support hours already provided.
4. Subscription Billing
Approved refunds apply only to the most recent billing cycle. Recurring subscription renewals are non-refundable once the billing period has started, unless otherwise required by applicable law.
5. Processing of Refunds
Approved refunds will be issued to the original payment method within a commercially reasonable timeframe. Processing times may vary depending on the payment provider or banking institution.
6. Abuse Prevention
Refund requests that indicate abuse, repeated usage followed by refund attempts, excessive API consumption, or attempts to exploit the service may be denied at our sole discretion.
7. Exceptions
Nothing in this Refund Policy limits any mandatory consumer rights applicable under governing law. Where local regulations require refunds beyond these terms, such rights will prevail.